“  I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere.... ”

“  I enrolled on-line and within a week, I received a call telling me the information that I used to make my enrollment decision was incorrect. I could either pay a $150 filing fee to continue or lock in to a higher rate plan for a 24-month period. I cancelled the service. ”

“  We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve. ”

“  They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed. ”

“  Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help ”

“  After signing up I was told I had to pay $159 fee. ”

“  I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150 sign up fee. There was no notification of a sign up fee when I registered. They said I had to pay it or they would cancel. I let them cancel. No written notification either just a phone call. Sounded like a scam to me ”

“  I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service. ”

“  Some body send me an email saying that I owe $139 for the contrac if I dont pay I will be out of that plan I got from power plan ”

“  They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so they dropped my account. They did not mention this fee up front when i signed up. Only after a couple of months with them. ”

“  I do not remember seeing a 1 one fee for $149 that they charged me ”

“  Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”

“  Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”

“  I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER. ”

“  We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again! ”

“  excellent ”

“  BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTERDAY I FINALLY RECEIVED MY FIRST BILLING FOR THE PERIOD FROM MAY 5, TO MAY 25 . IT'S A GOOD START TO, HOPEFULLY, DOING BUSINESS PUBLIC POWER. ”

“  Only one month but everything so far as promised ”

“  TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company. ”

“  Remarkable company because there are no huge fees, my bill is lower than most of my neighbors, and the best part is it is renewable energy. Kudos !! ”