190 Reviews and 99 Replies for Frontier Utilities
|Pricing and Plans||1.85|
|Likely to recommend?||1.42|
( 3.4 / 5 )
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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.
Frontier Utilities slam
“ Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH ”
June 23rd, 2020
OK First Year -- But renewal plans were limited to higher priced plans.
“ I didn't want to, but I will change providers after my first year with Frontier to get a decent rate. Apparently loyal customers are only wanted if you want to accept one of their higher priced plans after the first contract expires. I diligently searched on-line and found a plan from Frontier that was a bit higher (but not too much) than some others that I had found, so my first inclination was to stay with Frontier since I hadn't had any bad experiences with them. I still haven't. Unfortunately, since Frontier will not allow me to select the plan that is best for my circumstances, I have now decided it is in my best interest to change providers. I have a medium sized home and most of my usage is below 1000 KWh except in the summer months, so I want a plan with a low fixed KWh rate and without the "so called credit" when usage is above the 1000 KWh mark where nearly all utilities have plans to sucker the unsuspecting with a low rate displayed in the 1000 KWh field in the Electricity Facts Label (EFL). The bottom line is, I will be changing providers mainly because they will not allow me to pick from some of their other plans that are available on the web that are competitive with other companies. ”
June 2nd, 2020
“ They loose your cancellation notice and pile on fee after fee after fee. If you attempt to call to resolve the issue, they will disconnect your call continuously or lie about calling you back after am investigation. You will never receive a call back. They also like to send out billing notices after the last day to pay without penalty yo ensure they connect late fees. Very crooked business practices and extremely poor customer service. ”
May 22nd, 2020
“ Extremely dishonest for 1 year my utility Bill was the same down yo the penny 149.62 even when utilities were turned off for vacation,. ”
May 8th, 2020
Shop around and Read Reviews
“ I use this electricity company(pre paid)when I'm working on my rental homes. I thought since that went well I would get a month to month for another small house on my property. My bill was $13-$15 BUT if I paid **1 DAY** late I got a disconnect payment of $20 EVEN if on the billing statement it says 5.0% after due date. Please be careful with this company do your research and shop around. I'm happy that I have Reliant Energy for my own house. ”
May 5th, 2020
Price gouging company
“ Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty! ”
April 17th, 2020
They are deceiving, stay away
“ Their agent promised me that, I will pay less than usual unless the usage is high. But, usage is less, bill is 50% more than previous bill. They are lying and cheating. Stay away from Frontier Utilities ”
April 1st, 2020
They are professional deceivers
“ Agent of Frontier Utilities came my home and explained advantages of their company. Several times I asked her if there will be any hidden fees or not. She assured me that I will not see higher bill than I had before if the usage is not higher. I got my first bill from them, usage was less, but the bill is 50% more. And now they say that, it will take 2-3 bills for me to go back to Columbia Gas. This is trick. That's why stay away from them. If you see their agent before your door, do not trust their any words or promises. This is my live experience, unfortunately. ”
April 1st, 2020
Intentionally Deceptive Rate Advertising
“ I recently signed up for the Frontier Utilities Easy Bill 12 plan, which advertises that below 1000 kWh there is a flat rate of $75 and at 1000 it is 7.4 cents/kWh. Be aware that at 1001 kWh the rate goes up to 19.9 cents/kWh. This can be seen on the Facts Label but is intentionally placed so that it is easy to miss, which I did. I called to ask about switching to a different plan to avoid the cancellation fee but the man I talked to, though he was nice enough, was only able to offer 1 other very high rate plan. ”
April 1st, 2020
Friends & Family 12 Green
The worst experience I have ever had trying to purchase or sign up for anything. I was trying to switch from my current electricity provider to Frontier through centerpoint truecost but to my bewilderment, I received an e-mail that a deposit of $400 was required before they could sign me up. The e-mail went on to say that the decision was based on my credit risk which they indicated to be zero. I thought a risk of zero means no risk at all but they went on to write that their score was derived from Experian credit risk score that goes from a range of 1-999. See below.
"Thank you for your recent application with Frontier Utilities. We would like to take the opportunity to explain why a security deposit was required to establish service. Your application was processed by a scoring system that assigns numerical values to the various items of information considered by Frontier Utilities in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. The information you provided in your application did not score a sufficient number of points for approval without a security deposit. The decision was based on the following reasons:
Your Tele-Riskscore: 0
Scores range from a low of 1 to a high of 999.
Score Reason(s): Insufficient credit history."
I don't understand how someone with a FICO score of 848 out of 850 from Experian could have insufficient credit history. I signed up with a different company instantly without a deposit. ”
March 31st, 2020
“ Short and fair: Beware of Frontier's handling of its online account signup promotions. If you use a date-valid promotion code, the application will go through while ignoring the code WITHOUT ANY WARNING. When you follow up, you'll spend hours on multiple calls - local & international - and you'll hear as many contradictory explanations to deny you the promotion as there are Frontier agents. It's a classic example of "how to lose customers' loyalty on day 1 of the relationship". In fairness, there is no cancellation fee, if you decide to keep looking without waiting for the end of the term. Regrettable. ”
March 27th, 2020
Big promises only big let downs
“ Promised us big savings. Made mediocre attempts. When the covid-19 pandemic hit they bailed like the punks they truly are. Don't fall for their bs. Stick with your primary provider. ”
March 24th, 2020
Not Willing to Work with Their Customers
Used this company on a 12 month contract for about $150/month for about 2000 kWh/month which wasn't too bad. When the contract was ending, there was no letter or email sent to notify me. The 13th month went to their highest rate and my bill was over $325! I called customer service and they offered me $50 off that bill if I would sign another contract with them. I found a better rate with another company the following day.
When using their service, I had tried to have their service started at other properties that I manage. Service was promised but not connected. I contacted customer service to find out what the problem was. Someone had decided that a deposit was needed on each account when I was previously told that it wouldn't be necessary.
DON"T USE THIS COMPANY!!! ”
March 7th, 2020
Sorry I ever signed up
“ First of all I was a bit put off by a person coming to the door to sign us up. I should've politely refused but He talked a good game and my husband and I decided to join. Months later I get a letter that my service is being returned to my electric company for an outstanding supplier charge. I have been waiting on hold for quite some time to get an explanation. When I first called, the auto service asked for my account number and told me that it didn't exist. Then customer service rep asked for multiple items when to me the account number should have sufficed. All this seemed to do was add to my bill and I have seen NO benefit or savings. One thing for sure, I will never use anything beyond my local company again! ”
March 4th, 2020
Dont ever be 1 day past due date!
“ Forgot to pay bill by one day and I got a disconnection notice. Then when I got my next months bill I got charged a late fee plus a $20.00 fee for the disconnection notice. My payment was one day late! Run the other way dont use Frontier! ”
February 18th, 2020
“ Good. Hope it stays that way. ”
February 14th, 2020
My bill is outrageous. 92 added on for oncor. Stupid
“ Don't understand and no one will talk to me ”
February 8th, 2020
“ Frontier Utilities is corrupt feeling with showing low rates but charging extrealy high rates and customer service designed to frustrate customers rather than providing people who can actually help. ”
February 4th, 2020
Door to door scam artists!
“ A salesman pretending to be a utility worker came to my door in a flurry saying that there was an issue with my gas and electric. After an hour of him standing in my kitchen, he talked me into joining Frontier. I called and asked my current electric company if Frontier was legit. The rep said technically yes. It is possible for them to offer you a cheaper rate. She said the current company I was with charged at 5.4 cents per KHW. The salesman claimed around 2cents per KHW and promised that my monthly bill would now be half the amount. Same with my gas company. Of course that sounded great. He also said that I was due $100 refunds from my electric and gas companies. Also a bonus. Ive been a little iffy about what I signed up for. I received 2 letters in the mail today both from Frontier, 1 for my electric and 1 for my gas. The cost per KHW was twice the amount of my original carriers!!! The contract wasnt void until my carriers made the official switch which thankfully hadnt happened yet so I was able to cancel the contract otherwise I would have been locked into Frontiers insane prices for a year. And of course the refunds were a scam. Everything I was told was a lie. Dont let them cheat you!!! ”
February 3rd, 2020
Great for first time customers
“ The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great. ”
January 20th, 2020