465 Reviews and 238 Replies for Bounce Energy
|Pricing and Plans||3.69|
|Likely to recommend?||3.55|
( 4.2 / 5 )
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Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state. Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available. In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008. Bounce Energy has recently expanded their service into New York and Pennsylvania.
“ I love Bounce Energy. I have had so many wonderful experiences with them. My bill has always been reasonable but I hate that they switched us over to Direct Energy. Since then, my bill has been outrageous like over $300. I never received a $300 when I was with Bounce Energy. Please come back Bounce Energy. ”
September 24th, 2019
“ Always a great experience all the way around ”
April 4th, 2019
“ The bill is fair on price yall the best for us thank u ”
April 2nd, 2019
Quick simple and easy
“ This was very simple no hassle, and billing is exactly as stated. ”
November 24th, 2018
“ Overall excellent service. Only issue is seeing the bill online, can never open the details only the current amount. I like the weekly updates. Other than that no problem. ”
November 8th, 2018
Bounce is Terrific!
“ Best rates, great promotions, fair & honest & reliable. After three years, I have nothing negative to say. ”
August 24th, 2018
“ very sastified ”
August 14th, 2018
Best Electric Company in Texas!
“ I've used multiple companies over the years and my experience with Bounce Energy has been nothing but exceptional. I've never had any issues with my service or billing and their customer service is always excellent! We are customers for life! ”
August 14th, 2018
Excellent electric provider
“ Always a friendly voice on the other end. ”
August 14th, 2018
Awful Choose someone else
“ I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased it to over 17 per kwh. Plus kept changing my due date which had always been the 22nd and since I'm on paperless I didn't know so they would charge me a late fee for me paying a day late (which should have been my due date). Champion Energy has been great. You can even see your daily usage. ”
July 13th, 2018
Prices have doubled since May 2018
I used to have the best price. Bounce did not charge the Oncor fee in addition to the KW charge. That is why they were so cheap.
My contract expired and they told me the fixed fee was the same as the variable. They have DOUBLED MY BILL. My electric bill is now $360!! They will not fix it, so I am switching to direct energy today. ”
July 6th, 2018
“ I am happy with you. ”
June 28th, 2018
Bait and switch - watch your bill
“ No concern for customer service. Bounce energy has no problem putting you into a contract but when you ask questions about it or why your bill will exceed over a 65% increase once it expires they simply say they dont care and its not their problem. ”
June 27th, 2018
“ Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. ”
May 27th, 2018
“ Im a new customer to Bounce, but so far I am very happy with the service and the price! ”
April 26th, 2018
So far so good
“ Haven't encountered any problems so far. ”
April 26th, 2018
Great company with perks!
“ Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $75 for the month of April. ”
April 14th, 2018
Full of surprises
“ Has been with bounce energy for over 5 years. The more you stay, the more the company will bite. What is worse, what made me leave, It is what they call " delivery and maintenance " fee! sometimes It was equal to the actual usage fee. I wonder if they were doing maintenance on my address monthly. As you sign up, be sure you ask about that. ”
February 28th, 2018
Great Electricity, Terrible on Promotion Accountability
“ I have enjoyed the pricing I have received from Bounce but I signed up for the AA miles promotions and they have only transferred my points to my AA account once....I've been with them 4 years and it has been a year since they made the first deposit in January of 2017. I have asked for them to transfer my remaining balance and every time they say oh there is a problem with the program we will have someone contact you. I think they just don't want to transfer the points. Judging from what others have said, they use the promotions to finish signing you up but then dont follow through with the promise. Beware of the promotions. ”
February 27th, 2018
Great Electricity Provider
Its very good electric company and I have been using since 3 years without any problem.
After switching to this provider my bill almost reduced to half. Also they have very good reward program and
gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen.
Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy.
February 16th, 2018