Have been ok, since I just signed up with them 2 years ago... like any other company their prices are competitive, read the reviews from other people saying got riped off for contract expiring and then changed to a different rate... guess what? happens with all companies if you don't call them,
that's why is called a contract period.. ”
“ After my 1 year contract expired, they put me on a new plan that was charging me DOUBLE what Comed would have. *Without ANY notice.* Once I figured it out and cancelled, my cancellation could not be processed for another TWO BILLING CYCLES. This is predatory and a scam. Whatever you do, DO NOT USE CLEARVIEW. ”
“ Stay clear of Clearview energy for energy provider...they charge an extra service fee of $9.99 per month and don't tell you upfront about this extra cost. Pass the word to family and friends. When I found our this they charged and early termination fee, did not want to stay with someone charging extra monthly service chages unknowing to customers. ”
“ I felt ambushed when their rep came to sign people up in my area. There is a no solicitation notice but was told they had permission to be there. They did not have that permission. I signed up more to get rid of him but also because I was told I would get a lower energy supply bill. I did not see any rate reduction but I did see an increase in my bill, and when I was late paying my bill (several months later) I got a disconnect notice and promptly paid. 2 weeks later I got a bill from Clearview for a $50 early termination fee. I was never told a disconnection notice would generate a cancellation with them nor that if that happened I would be sent a bill. It may have been in the fine print. I was never given a call or sent an email which they were given when I signed up. Contacting customer service was about as useful as their service. They are beyond sketchy in their practice and what they deliver for service. ”
“ The company employs marketers who use robocall tactics from spoofed numbers and are deceptive about who they are when they call you (they tried to say they were my current supplier until I pressed the issue and got their real identity). I even have a confirmation number for the phone call and they were going to switch my supplier to their company and they still deny accountability. ”
i signed up for their residential gas service due to advertised low rates. after couple of months i have noticed I've been charged higher rates. i called them and they told me without a shame that every charge have a surcharge of $10. this charge effectively exceeded PSE&G rates and clearly was not the deal i was hoping for. I have told them i was deceived by their false advertisement and like to disconnect. For such they charged me $50 early termination fee.
This is a dishonest and shameful practice and have to be stooped ”
“ The person who wrote about the bad customer service is right! I called to ask about their rate and probably switch to their service but after being told in the automated message that I was number 1 in line and my wait time would be 1 minute ten minutes went by with no one answering. I hung up and will not try again. With that kind of customer service you have to wonder what kind of company it really is and be fairly sure that when you need to change your plan or question your rate they will not be there to assist you. ”
“ Clearview gets you to switch with their low-rate contract term. However, they give you NO NOTICE of what the variable rate will be when that contract expires. After my Clearview contract expired, my rate skyrocketed from $0.1109 to $0.2009 per kWh - that's an 81% increase! And the "price to compare" from PSE&G was only $0.1261 for that period. Clearview's variable rate is larcenous, plain and simple! Don't get caught! ”
“ We've had Clearview for a year, because they had a competitive rate and offered 100% renewable with no fees. I was interested in renewing for a year but unbelievably, they cannot seem to make it happen. I tried 3 times to login to my account online. The site didn't recognize my password even though it's correct. I clicked "forgot my password" each time but never got an email to reset. I tried calling customer service. Both times it said there was a 2 min wait, but after 15 min I hung up. I sent an email to customer service saying I just wanted to sign up for more service, but if I couldn't get a response, I would choose an alternative. Guess what I got -- yup, nothing. If they could provide even a hint of service I'd stay, but now I'm concerned that if this is how they respond to requests for business, I'll never get help if I actually have a problem. ”
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