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222 Reviews and 8 Replies for Just Energy

Just Energy Logo
URC#:

Category Average Rating
Pricing and Plans 1.48
Order Experience 1.55
Customer Service 1.48
Billing Quality 1.43
Likely to recommend? 1.27

Indiana Energy Ratings Score:

( 2.6 / 5 )
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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Just Energy

Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Recommended Electricity Plans

Plan Company
Rating
Length Price

Negligent Practices Allow for Fraud

(1 / 5)

  **FRAUD ALERT** Due to lax and negligent business practices, Just Energy has allowed a residential energy account I be fraudulently opened in my name. Despite my best efforts to seek a resolution to this matter and have the account closed, Just Energy refuses to communicate with me regarding this matter. At all costs, avoid doing business with this company.

I have filed complaints with the Houston Police Department, the Federal Trade Commission, the Public Utilities Commission of Texas, and the Better Business Bureau. I am incurring ongoing financial damages due to Just Energy's delay in addressing this matter. As such, I have referred this matter to an attorney in order to pursue this as a civil matter and seek compensation for ongoing damages.

I do not recommend that any person do business with this company. Due to irresponsible and negligent business practices, you may find yourself in a bad situation with no semblance of resolution. What's worse, despite my repeated efforts to resolve the matter directly with Just Energy, no member of their staff has contacted me directly in over a month or attempted communications.

Jacques W.
May 22nd, 2019

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Worst Customer Service

(1 / 5)

  I had purchased a condo that I was flipping. I was assured by 3 different service representatives of this company that if I sold the condo, there would be no penalty for exiting the contract early. When I sold the condo, the new owner switched to their own energy provider and Just Energy charge me $150 because I did not give them 3 days notice that I was switching providers.
At their request, I provided closing documents to them to prove the condo was sold. They would not reverse the penalty fee and I finally paid so it would not effect my credit. STAY AWAY FROM THIS COMPANY!!!!! VERY UNETHICAL!!!!!

Darcy Hall
May 2nd, 2019

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TERRIBLE SERVICE

(1 / 5)

  Just Energy starts charging me .20 kWh without notifying me for months. I decided to call and figure out why the past 4 months my bill has been $300-$400 without me ever turning on my AC or Heat the past 4 months. Found out they are charging me an INSANE TERRIBLE rate and HIGHEST rate I have ever known. DO NOT USE THIS COMPANY FOR ELECTRICITY SERVICES. Terrible Customer Service also.

Dana
April 5th, 2019

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Best Energy service o have ever had, compared to TXU, Reliant, and Green Mountain.

(5 / 5)

  No billing issues, I like getting weekly usage information, and no surprises on my bill

Sandra S.
March 3rd, 2019

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High Rates

(1 / 5)

  you are rated number 77,My rate went from 0.59.90 to0.89.90 because my 3 year lock in rate was up. Who would agree to such an increase.

High Rates
February 23rd, 2019

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Cant believe they do business and are still in business

(1 / 5)

  I recently wanted to switch electrical companies and from the sells lady everything sounds great until they shut my electricity off on a Saturday and couldnt turn it on. I called on Saturday morning at 9am to make sure they were going to switch the power over to there provider and they informed me that it would take 24 hour so I checked back at 3pm and they informed me that it would take until Monday. Well long story short lost all my father in laws insulin and about 800.00 in food. If I could of just got the truth this would not of happened I would of had my old electrical company stay on until just no energy turned it on. Not to mention the supervisor hung up on me 2 time or they call it disconnected without a call back. Use at your own risk

No power
February 2nd, 2019

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Stay Away!Such a terrible Energy Company!

(1.2 / 5)

  I had a fixed 1 year contract and the contract was over two months ago. For the past two months, I was on a month to month plan.
I shopped for a cheaper rate and I switch to another gas provider a few weeks ago. I received my last bill from Just Energy and they charged me an EXIT FEE of $75.
I called them and talk to the CSR and she informed me thar it is in the fine imprint customer agreement that I signed some five uears ago that there is an exit fee of $75.

Luke Ketsela
February 1st, 2019

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Rate Change

(3.2 / 5)

  Poor contract handling

Richard Barringer
January 25th, 2019

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Quoted me one price and then changed it

(1.8 / 5)

  Was quoted Price Protection Plan 36 for 6.890 per kWh and charged 7.7790

GALE H. STERNER
January 24th, 2019

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Discontinued Services

(3 / 5)

  I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter

Tonettej
January 22nd, 2019

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Worst Customer Service

(1 / 5)

  Went online 1/7/19 to sign up, and pay deposit of 275.00 after it processed it said order cancelled, called bank and they took that amount out of my account, immediately called customer service with order number that was assigned to me, the man I spoke to barely spoke English which worsened the situation, but he informed me yes they did charge but it's only pending and call back in the morning to see if payment went through, which it did, now agent says sees order but no payment, only a 99.00 payment made in December which u couldn't grasp because how would I made a payment when I have never had service with them again, situation worsened by not being able to speak English... Asked to speak to supervisor was refused and told no charges were made...
Called bank put stop payment because what a scam and ripoff be very wary, I'm just glad I had this experience before actually getting service from this company.

Raynulfo Vasquez
January 8th, 2019

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More than Just Energy

(4.8 / 5)

  There was a difference in the rate that I agreed to originally. I called them and they reviewed my initial request and gave me the original rate.
They have a very friendly app to review your useage.

Carehow
January 7th, 2019

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Stay Away! They Are Criminals!

(1.2 / 5)

  I canceled after one month when I was promised low rates, then received my actual bill for one month, which was $181 for a house that wasn't even occupied! They claimed this was for actual usage! After arguing and fighting this for 6 months, I finally paid it and promised to never use them again!

Ray M
December 12th, 2018

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Edds report

(5 / 5)

  Great

Edd Smith
September 28th, 2018

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Faulty Loopholes Double the Bill

(1 / 5)

  My bills with Just Energy have skyrocketed due to an expired contract. The total for the last three months was $622 and I live in a one bedroom apartment and I keep the temperature at 70 degrees. According to the Public Utility Commission of Texas website, which is linked below, "retail electric providers are required to notify residential customers at least 30 days before a contract expires". I was told by their costumer service representative, that Just Energy no longer sends out formal notification letters 30 days prior to expiration, instead they include the expiration date on the monthly bill, which is in a very obscure location in fine print. This practice is not an adequate attempt to notify customers that their contract is going to expire. It would appear that Just Energy is employing this faulty loophole to increase the likelihood that consumers will not notice or become aware of their pending expiration date, allowing the company to falsely justify charging the monthly variable rate.

I have called and attempted to reach a solution with Just Energy multiple times over the course of a month, every time I am told that they are investigating the situation and that a manager will call me back but I have not been able to reach anyone or receive an answer. Their customer service representatives are unwilling to offer the previous fixed rate from our initial contract, forcing me to either continue paying their extremely high rate, or seek out a contract with another company while rates are at their highest due to summer temperatures. It is very burdensome to find time in my schedule each week and attempt to resolve the situation over the phone for over an hour, only to be told that someone will call me back. Just Energy must know this and it would seem that their customer service practices make the process intentionally difficult so that consumers will grow weary and give up on reimbursement.

Public Utility Commission of Texas Website: https://www.puc.texas.gov/consumer/facts/faq/electricity.aspx

Mary E.
September 16th, 2018

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Scam

(1 / 5)

  These reviews are fake. This is the worse energy company charging 16.3 cent a kilowatt. Then they promised to fix my bill which was their error they keep transfer me from Colombia to India stay far away from this company!!!scam

Cliff
September 12th, 2018

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Best kept secret...

(5 / 5)

  They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business!

Stacie
August 20th, 2018

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Good

(5 / 5)

  So far it's fine

Shay
August 12th, 2018

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Your Ripping Us Off

(3.4 / 5)

  Just Energy , i would say for 12 months luved up to its obligation.

Now as we enter our 13 month

Just energy wants to Bill Us almonth 300 for 1000k or so .

We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..

Un professional, fraud,
Broken Trust with Just

Darlene
August 2nd, 2018

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Worst Company

(1 / 5)

  Thi place is a joke!!! Do not sign up to this scam. Overpriced. Over charge. And a year after disconnecting the put another $150 fee on my account and threatened to turn me into collections. The left several messages to billing department and would not return my call. Could not get a live person for weeks and hours on the phone!!! They are a joke!

Kari S
July 27th, 2018

Hi Kari,
We apologize for the service that you have received. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams.

Just Energy Responds August 22nd, 2018
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Just Energy


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